scanO Case Study: Dr. Devyani Dev
Berhampur Dental Clinic
Berhampur, Odisha
January 1, 2025
Single clinic (3 chairs)
11 years
Q1. What were your major challenges before scanO?
My clinic was already advanced with the latest dental equipment like RVG, Endomotor and apex locater, but patients didn’t value or understand these upgrades, scanO changed that perception completely.
Q2. How did you communicate dental issues earlier?
I used an intraoral camera, but it wasn’t impactful. Patients couldn’t relate to their oral problems.
Q3. How did you first hear about scanO?
My husband saw it on Facebook around mid-2024.
Q4. Why did you decide to adopt scanO?
I like keeping my clinic updated with new technology, scanO felt like a natural next step.
Q5. Which features do you use most often?
WhatsApp patient reports.
(Suggestion: simplify report terms like “attrition” or “abrasion” for patient understanding.)
Q6. How reliable are AI results for you?
Partially. Upper arch and posterior images are sometimes dark, but surface findings like stains or attrition are accurate.
Q7. How has scanO changed your daily practice?
It has enhanced my clinic’s image, patients now see us as more advanced and trustworthy.
“Even before diagnosis, patients believe they’ll get the best care because they see AI.”
Q8. Did it save time or improve efficiency?
No major time difference, but patient acceptance improved drastically.
Q9. How have patients responded?
Case acceptance has doubled. Patients love WhatsApp reports and often share them with family.
Q10. Any feedback on report delivery?
Patients prefer reports sent under the clinic name instead of “scanO” for easier access later.
Q11. Change in treatment acceptance or trust?
100% increase in acceptance, 2× revenue growth.
Patients perceive AI-assisted diagnosis as more credible and modern.
Q12. Were you doing camps before scanO?
No, they were too time-consuming and tedious.
Q13. How did scanO Air help?
Now we conduct 3+ camps monthly in schools and rural areas, screening around 150 patients per camp.
Setup is simple, my staff manages most of it.
“I only need to visit camps for an hour, then I return to my clinic to attend my OPD without missing a single patient.”
Q14. Patient response at camps:
They are amazed and instantly trust the diagnosis after seeing AI reports.
Q15. Results from camps:
Q16. Challenges or improvements needed:
Device slows after ~35 scans, lighting remains an issue.
Suggestions: inbuilt flash, radiograph integration, and a physical AI assistant (“Navi”).
Q17. How was onboarding?
Very smooth, the support team is excellent.
Q18. How well did your staff adapt?
Quickly. Assembly and use are simple and efficient.
Q19. Would you recommend scanO?
Yes, 10/10.
“scanO has been a godsend for me. It has doubled my clinic’s impact and I genuinely believe it’s a must-have for every clinic.”
Q20. In one line, what does scanO mean to you?
“It’s not just tech, it’s a perception changer that makes patients trust instantly.”
