Refund Policy for scanO

Last Updated: 08.11.2025

Thank you for choosing scanO operated by Trismus Healthcare Technologies Pvt. Ltd. (“we,” “us,” or “our”). This Refund Policy applies to all purchases of scanO Air devices and scanO Engage software subscriptions.

1. General Policy

scanO provides AI-powered oral screening hardware (scanO Air) and software (scanO Engage).
As these are technology products and software services, we do not provide refunds once a purchase has been made, except in the limited cases mentioned below.

2. Refund Eligibility

Refunds will only be considered under the following conditions:

a. Manufacturing Defect or Hardware Damage (scanO Air)

• If the scanO Air device is delivered with a manufacturing defect or is damaged during transit.
• You must inform us within 7 days of delivery, along with photos/videos of the defect.
• After inspection and approval, we will provide a replacement device, not a refund.

b. Technical Failure of Software (scanO Engage)

• If scanO Engage software is not functioning as intended due to a technical issue from our end and our team is unable to resolve it within a reasonable time.
• A credit or extension of service may be provided — not a monetary refund.

c. Unauthorized Payment

• If a transaction was made without your authorization, please contact us immediately.
• After investigation, a reversal or refund may be issued if found valid.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase.
• You no longer wish to use scanO Air or scanO Engage.
• You expected features not officially mentioned on our website or documentation.
• Your clinic/staff did not adopt the system or found it difficult to use.
• You violated our Terms of Service or attempted misuse/unauthorized modification.
• Delays caused by internet issues, clinic environment, patient unavailability, or external factors.
• Partial usage of the device/software after purchase.

4. Subscription Cancellations (scanO Engage)

• You may cancel your subscription anytime.
• The cancellation will be effective at the end of the current billing cycle.
• No refund will be issued for the current billing period.

5. How to Raise a Request

To report an issue or request support, contact us at suppport@scanoai.com with:

• Your full name & clinic name
• Registered email or phone number
• Invoice or purchase reference
• Description of the concern (with photos/videos if applicable)

6. Changes to Policy

We may update this policy from time to time. The latest version will always be available on this page. Continued use of scanO products/services after changes indicates acceptance of the updated policy.

‍