Dr Krisshna Kumar’s 31 Year Practice Boosted Efficiency with scanO AI

Location

Kerala

Practice Type

BDS, 1 clinic (5 chairs)

Years of Experience

31 Years

Date of Installation

February 1, 2025

Case Acceptance rate

80% - 90%

Time save per patient

15 - 20 mins

Patient Trust Improvement

80%

Case conversion rate

Clinical Challenges Before scanO

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Before adopting scanO, assistant doctors performed charting, took findings, and used intraoral cameras and scanners. Dr. Krisshna Kumar would then step in to provide the final diagnosis and consultation.

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“After scanO, everything is done by the device, my associate doctors explain the findings to patients, who are already convinced about the treatment. They receive a copy of what we’ve found, and we simply build on scanO’s foundation. It has truly strengthened our clinical workflow.”

He previously relied on assistant doctors for primary evaluations before stepping in himself. Animated videos were often used to explain oral problems, but now those are no longer necessary, scanO makes everything self-explanatory.

The device is placed in the diagnostic area near the waiting room, so by the time the patient enters the consultation room, most of the diagnostic work is already complete.

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Adoption & Use of scanO

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Dr. Krisshna first heard about scanO through an Instagram ad. He did his own research, took a live demo, saw the device in action at the Chennai conference, and decided to purchase it.

Being part of the first NABH-accredited dental clinic in Kerala, he has always led with innovation, from ISO and IDA’s Clinical Accreditation Network (CAN) certifications to award-winning standards.

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We’ve never advertised our clinic- it’s all word of mouth. To maintain that reputation, we must keep upgrading. scanO felt like the right step to stay ahead and show patients something truly different.

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He primarily uses the scanning robot and WhatsApp report features and continues to use Bestosys as his primary PMS for documentation.

While he acknowledges that some minor AI errors occur, for instance, slight attrition sometimes triggering a “night guard required” alert , he handles it by balancing AI and human judgment:

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“I tell my patients that it’s a machine, it reads what it sees. People understand that, and they’re fascinated by the moving camera and instant on-screen visuals.”

Features like Navi (AI assistant) have also made a strong impact:

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“Navi really engages patients, they love the animation, and many are genuinely impressed by what they see.”

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Impact on Clinical workflow

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Assistant doctors now review scanO’s WhatsApp reports and present them to patients before Dr. Krisshna meets them.

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“I directly address the chief complaint; the rest is already taken care of by my associates. Our chairs are always full, scanO helps maintain that elite, efficient workflow.”

The overall time per diagnosis has been cut in half, significantly improving daily flow.

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Patient Communication & Case Acceptance

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“Of course, scanO has played a major role in educating patients. They can revisit their reports at home, and often bring in their family members saying, ‘There’s a machine that shows your oral health, you must try it.’”

Initially, the scanO AIR was placed in the waiting area, but patients, especially women from certain communities felt uncomfortable opening their mouths in public. Moving it to a private area made a remarkable difference in participation.

He also insists on scanning only registered, paying patients rather than offering it free:

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“Whatever is free loses its value. When people pay for a consultation, they take it seriously. Even accompanying visitors who see the scan immediately go to the reception and register themselves.”

This approach has led to stronger engagement and commitment from patients.

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“Many patients even remark, ‘Your findings match exactly what the machine shows!’”

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Quantitative Results:

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Metric	Impact
Case Acceptance (scaling)	+30 %
Overall Treatment	100 % (maintained)
Time per Diagnosis	50% reduction
Patient Trust in AI Findings	100%
ROI	Doubled

Patients including international ones from the UK, USA, Australia, and Southeast Asia are consistently amazed by the technology.

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“Some Americans were just dumbfounded to see something like this happening in India. They ask more questions now about gums, stains, everything. It’s made patient conversations richer and easier.”

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Challenges & Feedback

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“Initially, there were a few glitches but after upgrades, performance has improved a lot. Now, there are practically no issues.”

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Experience with scanO Support & Training

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“Onboarding was smooth. Initially, there were small glitches, but they were resolved quickly. After a few upgrades, performance is now flawless.”

His staff, most of whom have been with him for over 15 years, adapted easily:

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“They’re experienced, trained, and tech-savvy. Using scanO was simple for them.”

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Recommendation

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Patient Anecdote

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“Many patients in their 40s, 50s, or 60s used to feel self-conscious about irregular or protruded teeth but never acted on it. Once scanO flagged it, they finally decided to go for aligners or orthodontic treatments. They said, ‘Yes, the machine told us and I’ve always known it’s true.’ "

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