Before scanO: The Challenge of Patient Awareness and Communication
Before adopting scanO, patient communication during dental check-ups relied heavily on mirrors and intraoral cameras.
❝
“We used to show patients their issues, caries, stains, calculus, or misalignment using mirrors. But it was difficult for them to truly see or understand,” shares Dr. Dhanashree.
While intraoral cameras were helpful, they could only be used after patients entered the clinic. Often, the focus stayed limited to the chief complaint, and other findings were missed until later stages of treatment.
❝
“Explaining every issue took time, especially when patients couldn’t visualize their condition. Some cases were unintentionally overlooked.”
Discovering scanO: A Unique Attraction for Patients
Dr. Dhanashree first encountered scanO at Dr. Sarita’s clinic and was immediately intrigued.
❝
“It’s something very unique. No one else nearby has it. Even when we keep it outside, people notice, they stop to watch. When one patient scans, others get curious. Walk-ins happen naturally!”
scanO became more than a screening tool, it turned into a magnet for new patients.
❝
“Patients find it fascinating that they can do their own check-up. The AI guides them, they input their details, and instantly see their results. They even come back later for treatment after receiving their reports!”
The multilingual interface added accessibility for patients of all backgrounds.
❝
“It’s so easy to use, patients know half of their diagnosis before entering the clinic. They come in saying, I have decay or my tooth is fractured. Earlier we had to convince them, but now they already understand!”
scanO in Action: Everyday Use and Features
The clinic primarily uses WhatsApp reports, AI scans from engage for camps, and color-coded visual outputs for easy patient understanding.
❝
“The reports are simple enough for parents or laypersons to read. We recently did
a large pre-Diwali community camp and are now coordinating with the engagement
team to send reports and extract data.”
While the AI is slightly oversensitive (~20%) for minor findings like stains or misalignments, the team finds this acceptable:
“That’s part of the journey from home to the clinic. scanO brings patients in and we confirm everything clinically.”
Dr. Sarita’s clinical judgment aligns 90% with scanO’s findings.
Transforming Clinical Workflow
With scanO, patient understanding and case acceptance have become significantly faster.
❝
“Earlier, patients took time to grasp what we explained. Now, they see the pictures
themselves, both on-screen and in reports and immediately realize the importance
of treatment. Sometimes patients don’t fully understand our words or medical terms
like caries and such, but when they see the issue visually in their reports, the
impact is completely different. It makes them understand faster and builds instant trust.”
Average consultation time has dropped from 20 minutes to 8–10 minutes, while maintaining deeper engagement.
Empowering Patient Communication & Education
The biggest impact? Visual communication.
❝
“It’s always better to show than tell. When patients see their dental issues visually,
the impact is instant, even language barriers disappear. Patients often tell us,
‘It’s such a fascinating machine, it does the whole check-up without any pain!’
They love the experience, especially because most people come in with a fear of
dental treatments. Many even discover our clinic through the WhatsApp reports they
receive after their scan.”
Children respond with particular excitement, often bringing friends and family along. Parents appreciate the instant WhatsApp reports, which let them see results before visiting the clinic.
Today, many new patients reach out after seeing scanO-branded reports shared by others, turning awareness into word-of-mouth growth.
Operational Excellence & Community Impact
❝
“scanO has simplified everything for our front desk and assistants, no manual records, no errors.”
During camps, the results were remarkable:
- 4–5 patients scanned simultaneously using scanO Engage along with scanO Air
- 1 scan every 10–15 seconds via phone
- 3,000+ students screened in a single school pre-Diwali
“We could never have done that manually. Normally, camps are tiring and risky because of the chances of cross-infection, especially in schools, so we have to be a little careful. We honestly don’t do many camps for that reason plus, we can’t send too many doctors out since they’re needed in the clinic, and there’s the element of physical fatigue too. Maintaining data on pen and paper used to make it even more difficult. But with scanO, screening became smooth, fast, and safe. Within a minute, one scan is done, it’s like a miracle.”
Manual paperwork has been reduced by 95%.
Results & ROI
Case acceptance increase: 10–15 new patients/month directly from scanO reports
Time saved per patient: 8–10 minutes (previously 20 minutes)
Manual work reduction: 95%
Patient trust with AI-assisted explanations: 90%
Overall ROI: “Definitely increased,” confirms the team
“80–90% of patients now come to us with a scan report in hand- that’s the power of visibility.”
Training & Support Experience
“Your team’s support is amazing. During camps, if the scan slowed, they picked up our call immediately! They guided us on lighting, patient positioning, and network setup. Because of that, we never had to stop a camp midway.”
Everyone in the clinic, from receptionists to assistants adapted to scanO with ease.
A Patient Story That Says It All
scanO has transformed early awareness and decision-making for parents and children,
especially during community camps.
❝
“During a community camp, a young boy from 2nd or 3rd standard approached saying he had tooth pain.
We scanned him, and he saw his own caries on the screen. He went home and showed the report to his parents
who finally understood the problem and came for treatment. Now, the whole family visits us regularly.”
This moment captures the true essence of scanO, turning awareness into meaningful action.
❝
“Parents often ignore kids’ dental pain thinking milk teeth will fall anyway. But scanO
changed that mindset. The visual proof made them take dental health seriously.”
Doctors Closing thoughts
At The Tooth Clinic, scanO has become more than a machine, it’s a conversation starter, educator, and patient magnet.
It’s redefining how dentistry is perceived , from fear and hesitation to curiosity and trust.
❝
“scanO makes the journey from home to clinic smoother and faster, for patients and doctors alike.”
❝❞
“It’s a must-buy. Anyone, receptionist, assistant, or even patients can run it.
When patients already know their problems, you can focus on treatment. The accuracy
is great, and it saves so much time in camps. Patients love seeing something different,
it boosts your credibility instantly.”
Rating
★★★★★ ★★★★★
9/10
“There’s always room for improvement but we’re still learning to use scanO to its full capacity.”
.png)
.png)
