Sucess story

How an AI-powered upgrade transformed patient engagement & clinic perception

Location
Thanjavur, Tamil Nadu
Practice Type
Multiple Clinic
Years of Experience
20
Date of Installation
November 1, 2024
Case Acceptance rate
85%
Time save per patient
15 mins - 20 mins
Patient Trust Improvement
80%
Case conversion rate
2X

Clinic Overview

Thanjai Dental Centre is one of Thanjavur’s most forward-looking dental practices. Led by Dr. Rekha Rajmohan, the clinic is known for embracing modern tools, from lasers to digital scanners. Adopting scanO was a natural extension of their commitment to technology-driven patient care.

“If a clinic wants to call itself advanced, it should have scanO.” – Dr. Rekha

Why They Chose scanO

To become Thanjavur’s first AI-powered clinic

To offer a unique, premium patient experience

To strengthen brand perception and differentiate from competitors

To leverage the rising awareness and curiosity around AI in healthcare

scanO gave the clinic a modern identity and enhanced trust among new patients.

How scanO Fits Into Their Workflow

  • Patients complete an AI dental scan at the reception before consulting.
  • Trained dental assistants handle the process end-to-end.
  • WhatsApp reports help patients and parents clearly understand findings.
  • Especially impactful in school camps, where parent adoption is instant.

The device also acts as a “clinic attraction point” due to its interactive, friendly design.

Impact & Outcomes

Improved Treatment Acceptance

Patients, even accompanying attendees, readily agree to screenings. This has led to higher acceptance for essential treatments such as scaling.

Stronger Brand Positioning

scanO has enhanced the clinic’s perception as:

  • Tech-forward
  • Modern
  • Patient-friendly

“If scanO wasn’t there for a week, something would feel missing.”

Boost in Engagement & Footfall

During the launch event, visitors were amazed by the instant WhatsApp reports. This created buzz within the Rotary community and across school camps.

A Memorable Community Impact

A 5th-grade student who experienced scanO at the clinic’s inauguration later won a school speech competition on “AI in Healthcare,” proudly mentioning the clinic’s AI-powered setup — an unexpected but powerful endorsement.

Next Steps for the Clinic

  • Expand usage of scanO engage across all 3 branches

  • Integrate WhatsApp API for clinic branded report delivery

  • Continue training for advanced scanO features

  • Use scanO in more community and school outreach programs

Doctor’s Closing Thoughts

“scanO has increased our revenue, improved patient acceptance, and strengthened the identity of our clinic as a modern, technology-enabled practice.”